Consumers have higher requirements for after-sales service of smart lock products. Smart lock enterprises must recognize this point, try to shorten the time of after-sales service, and provide on-site service in time. This is of great significance for improving the reputation of smart lock brands. Establishing after-sales service outlets in different regions, although it can improve the timeliness of response to after-sales service, but the requirements for capital and labor costs are high, many small and medium-sized enterprises can not do so, so many companies will cooperate with local repair masters. Or handed over to the agent to be responsible for after-sales service, there is no uniform, strict standards, and no sound system is formed, which also causes the strange phenomenon that the short-term after-sales service is difficult to make up.
From the traditional key, password and other unlocking methods, the door lock will add different unlocking methods in every technical wave. In the era of smart locks, passwords, cards, and fingerprints have become the basis for unlocking. After communicating with mobile phones, mobile phones based on Bluetooth technology and remote unlocking based on Wi-Fi and zigbee technology are new ways.
However, with the comprehensive application of communication methods and the in-depth application of artificial intelligence technology, the interaction mode is more diverse. For example, based on the NFC near field communication technology, the brush mobile phone, the Apple smart watch unlock, the face recognition, the iris recognition unlocking method and the like. It is worth mentioning that the more interactive ways of interaction are more practical options for us to unlock.
The smart lock industry has just started, some manufacturers sell cabbage prices, and some manufacturers have pushed the price of smart locks to 199 yuan, which is even more unimaginable, such as low prices, fingerprints, passwords, cards, keys, etc. There are all kinds of ways; even some companies offer a smart lock of 299 yuan APP version. Not to mention a penny of goods, product imitation, plagiarism has gradually become a trend, misleading consumers, the development of the industry is very wrong.
The competition for services, the price is critical, but it is not the decisive factor for the industry to move towards good development. The smart lock industry needs to continue to develop, and it is not the meaning of the industry to simply fight the price war and simply fight for it in the market.
Finger vein lock companies also need to focus on the following three points
1. Pay more attention to user needs, not one-sided technology
Most consumers dont have the principle of unlocking biometrics behind them. They are more concerned about the security and convenience of smart door locks. For the manufacturer of finger vein locks, how to ensure the comprehensive safety of smart door locks and how to convey the safety concept to consumers is particularly critical. The safety guaranteed by the finger vein recognition technology is only an important aspect of the safety of the lock. The safety of the lock is also reflected in the security of the networked information and the safety of the mechanical process.
2. Pay attention to the improvement of process design, and use the vein lock to create fashionable consumer electronics.
Under the guidance of millet and other manufacturers, home appliances gradually began to transform into a younger and more fashionable style, and smart door lock products began to become fashion products. For the manufacturer of finger vein locks, to make the products into fashionable consumer electronic products, we need to work hard on both the finger vein module and the process design, especially at the module level, which requires more research and development investment, making the module smaller and more refined. More in line with consumer habits.
3. Focus on installation after-sale
The after-sales installation is not standardized enough, and the high installation error rate is the most difficult problem in the door lock industry. For the finger vein lock manufacturer, establish a high-quality, high-standard locksmith master team, or work with a high-quality after-sales installation platform. The key to solve the problem of installation of the finger vein lock.
At present, smart door locks are in the market start-up period, and various types of smart products have been introduced one after another. Among them, smart door lock products have attracted the attention of consumers with the high security of fingerprint recognition.
With the development of the Internet of Things, smart homes are becoming more and more popular, and the application requirements of smart door locks are gradually increasing. According to different unlocking methods, intelligent door locks can be divided into fingerprint locks, password locks, remote locks and induction locks. According to the data, the market penetration rate of the intelligent door lock industry reached 3.0% in 2019. With the gradual improvement of the smart home system, the intelligent door lock gradually entered the peoples field of vision with its high security features, and the market penetration rate will continue. rising.
Nowadays, smart homes have entered a variety of daily life scenes. As the first security line of smart homes, smart face recognition door locks have significantly increased their weight in smart home security. The Centers Smart Showroom has exhibited a number of smart lock products equipped with top-of-the-line hybrid biometric technology. Among them, the contactless face recognition smart lock is the most eye-catching. The times are changing and the originality is unchanged. While people are constantly pursuing a high quality of life, it has never stopped exploring ways to give people a beautiful, safe and convenient lifestyle.
The electronic password lock and the fingerprint lock are more convenient, and the fingerprint has become the mainstream technology trend of the current smart lock with its uniqueness and simple operation. Among them, the semiconductor fingerprint recognition technology is effective against the fake, and will become the main technical means of fingerprint identification in the future. With the development and maturity of smart lock related technologies, the development of smart locks has entered a new stage of development.
Fingerprint recognition, mobile phone unlocking, iris unlocking, mobile phone remote alarm, ID card unlocking, networked smart door lock and other new technology applications have been introduced, making the function and application of smart lock more rich and diverse, and with smart home, Internet of Things The development of synchronization.
At present, the smart locks on the market have the functions of using human biometrics for identity security identification and authentication to open the door, which has the characteristics of irreplaceable, incapable of copying and uniqueness, mainly involving technology organic integrated technology, biometric technology, cloud storage technology, etc. Basically covers the latest technologies in the electronics, communications and mechanical design and manufacturing industries.
From a technical point of view, security companies have industry-leading biometrics and cloud storage technologies, which is a huge advantage for security companies to enter the smart lock field; from the perspective of brand advantages, security leading companies have higher The popularity, dealers and consumers also have a high recognition of their products; from the service level, these leading companies have established branch offices and after-sales service stations in various places, which is also an important factor for users to consider whether to buy.
There is resistance to smart locks, and it is believed that technology will bring security risks.
Many people have the biggest impression of smart locks. Smart locks can be unlocked with fingerprints and passwords. If you persuade him to lock smart locks, the conservative people will immediately enter the alert state. They think that the password will be sneaked by the bad guys, and the fingerprints will be deciphered by the bad guys. . However, the smart lock has undergone several years of development. It has been different for a long time. Simple password unlocking is replaced by a floating security code, that is, a dummy password. Before entering a password, you need to input two digits at random before you start to input the correct password. Even if someone accidentally peeks into a few The numbers are also not used.
At present, the smart lock industry is the ultimate pursuit of security, and the other side is the industry players who are eager to seize the wind, the smart lock industry conflict war is on the verge. More importantly, the fault-tolerant rate of the smart lock industry is extremely low. Once a lock company fails to be repaired, it will be abandoned by consumers. Many people in the industry believe that the smart lock market is just like the market stage of the mobile phone industry brand, and many smart locks are OEMs. However, the key to smart locks lies in quality and service. Only by opening up the industrial chain from R D to manufacturing, sales, installation and after-sales can enterprises achieve sound development.